Call handlers and advisors are dealing with an increased number of calls and enquiries due to the coronavirus situation.

Alan, a Call Derbyshire Customer Care Advisor said:

“Being here to answer enquiries is always important, but at the moment it feels even more vital.

“I am really pleased that I can be here to help and support in these challenging times when people are seeking help and reassurance.

“The day goes really quickly and I go home knowing that what I have been doing really matters to people.”

Alan, Call Derbyshire